Designed in Great Britain | Made in Italy
[email protected]
+ 44 (0) 1454 238940

Frequently Asked Questions

Please see below for answers to our most frequently asked questions.

Most of our collections, except for the introduction of our sized Cotton Knitwear range, have a One Size fit, which means that the styles we produce can be worn by a range of women. As a guide, most of our garments fit a UK size 8-12, with some fitting up to a 14. Each style has its own size guide, so you'll know if it's suitable for you. If you'd like more information, please feel free to contact us and one of our team will be happy to advise you.

On a weekday, your items will be delivered to UK and ROI addresses within 2 to 3 days depending on the time of your order. Orders placed over a weekend will be processed and despatched the next working day.

Our standard returns policy for items bought is 28 days, except in the case of sale items, which you have 14 days to return. A returns number must be requested by emailing [email protected] Customers must complete the returns form provided with their original order and enclose it with the goods they are returning. Our full returns procedure can be found here.

Once your return has been received, a refund will be issued to your original payment card. This can take up to 10 days to process and may take longer while COVID-19 handling restrictions are in place.

Luella is stocked by lots of gorgeous independent boutiques throughout the UK and ROI. If you are interested in applying to become a Luella stockist, please visit our Register as a stockist page, where you’ll be asked to complete your application. It can take up to two working days to undertake checks and approve your application. If you wish to check stockist opportunities in your area before completing this application, please call one of the team on 01454 238940 and we'd be happy to advise