Designed in Great Britain | Made in Italy
[email protected]
+ 44 (0) 1454 238940

Frequently Asked Questions

Please see below for answers to our most frequently asked questions.

Most of our collections, except for the introduction of our sized Cotton Knitwear range, have a One Size fit, which means that the styles we produce can be worn by a range of women. As a guide, most of our garments fit a UK size 8-12, with some fitting up to a 14. Each style has its own size guide, so you'll know if it's suitable for you. If you'd like more information, please feel free to contact us and one of our team will be happy to advise you.

When you find a jumper you love, you want to wear it every day – and that means it needs to be wearable all year round. We’d say your best option would be a long-sleeve cashmere jumper with a relatively light knit. 

That way, you can wear it over a T-shirt and under a coat in winter, or just over a vest in the summer, although cashmere is gentle enough to wear against the skin if you prefer. We sell our medium-weight Classic Star Jumpers all year round, so our customers agree!

On a weekday, your items will be delivered to UK and ROI addresses within 2 to 3 days depending on the time of your order. Orders placed over a weekend will be processed and despatched the next working day.

Winter fashion is obviously about keeping warm, but it’s important that your clothing is breathable and, of course, that it looks fantastic. 

In our opinion, the winter winner is cashmere. It’s light wool with good insulation, but it’s also naturally breathable so you’ll stay fresh. You can wear a cotton T-shirt underneath it when you really need to wrap it up, but it’s perfect for indoor and outdoor wear in the cooler months.

Our standard returns policy for items bought is 28 days, except in the case of sale items, which you have 14 days to return. A returns number must be requested by emailing [email protected]. Customers must complete the returns form provided with their original order and enclose it with the goods they are returning. Our full returns procedure can be found here.

Our cotton knit jumpers and jersey T-shirts can be put in the washing machine at medium temperature. As for cashmere, we recommend hand-washing in lukewarm water with a very gentle soap (some people use baby shampoo instead of washing powder). 

Then, let it air-dry on a flat rack – don’t hang it up. There’s specific washing information on each garment page – just click “Garment care” – and on the clothing labels. Also, refer to our articles on dry cleaning and ironing cashmere for more information.

Once your return has been received, a refund will be issued to your original payment card. This can take up to 10 days to process and may take longer while COVID-19 handling restrictions are in place.

Luella is stocked by lots of gorgeous independent boutiques throughout the UK and ROI. If you are interested in applying to become a Luella stockist, please visit our Register as a stockist page, where you’ll be asked to complete your application. It can take up to two working days to undertake checks and approve your application. If you wish to check stockist opportunities in your area before completing this application, please call one of the team on 01454 238940 and we'd be happy to advise